Draft for review by the owner. Not legal advice; please have it checked before launch.
Terms of sale
Last updated 11 November 2026. Rashad Al-Karooni is a trading name of RA ARC Ltd, a company registered in England and Wales (company number 12478953), registered office 47b Rutland Gardens, London, England, N4 1JN.
1. These terms
These terms apply when you buy prints from Rashad Al-Karooni through this website. Please read them before ordering. Nothing in them affects your legal rights as a consumer.
2. Your order and our contract
When you place an order, your card is authorised for the total but not charged. The studio checks every order before it is printed. When we accept your order we take the payment and email you a confirmation; that is when our contract begins. If we cannot accept your order, we tell you and release the authorisation, so you are not charged. An authorisation that we have not used lapses by itself after about seven days.
3. Prices and payment
Prices are in pounds sterling. Delivery to UK addresses is charged on top and shown before you pay (see section 6). RA ARC Ltd is not registered for VAT, so no VAT is charged. Payment is handled securely by Stripe; we never see or store your full card details. If a price on the site is clearly wrong, we will tell you before accepting your order and you can choose whether to go ahead.
4. Discount codes
Any discount code we send you can be used once, on one order. It cannot be exchanged for cash or used with another code.
5. The prints
Each print is made to order for you by our printing partner in the UK, as a poster, a framed print or a canvas, in the size you choose. Framed prints come in a wooden frame, in black, white or natural oak, with or without a mount, ready to hang. Sizes are shown in millimetres and centimetres; framed sizes give the size of the artwork, not the frame. Colours and paper texture can look slightly different on screen from the printed result.
Sets of 2. A set of 2 is two prints sold together as one item. Both prints come in the size and frame you choose, and the price shown is for both.
6. Delivery
We deliver to addresses in the United Kingdom only. Delivery is charged once per order and shown before you pay: £4.95 for a poster, £6.95 for an A4 or A3 framed print, £9.95 for an A2 or A1 framed print and £8.95 for a canvas; an order with several items pays the charge for its largest item. Delivery times shown are estimates; we aim to deliver within the time shown and in any case within 30 days of accepting your order. The print becomes your responsibility once it is delivered to the address you gave us.
7. Your right to cancel
You can cancel your order for any reason within 14 days of the day you receive your print. Tell us by email; you can use any clear statement or the cancellation form on our Returns page. You then have 14 days to send the print back, unused and in its original condition. You pay the cost of returning it. We refund the full price you paid, including the original delivery, within 14 days of receiving the print back or proof you have sent it, using the same payment method. We may reduce the refund if the print has been handled more than needed to inspect it. To cancel a set of 2, please return both prints. You can also cancel before your order is delivered.
8. Damaged or faulty prints
If your print arrives damaged or faulty, please email us a photo of the damage and the packaging and we will send a replacement free of charge, or refund you if you prefer. If only one print of a set of 2 is damaged, we replace that one. Please let us know within 14 days so we can sort it quickly; this does not shorten your legal rights. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery, and you have further rights to a repair, replacement or refund after that. See Returns and damaged items.
9. Orders through Etsy
If you buy one of our prints through our Etsy shop, your order is also covered by Etsy's own terms. Your rights to cancel and to a replacement or refund for damaged prints are the same as here.
10. Copyright
The artworks belong to RA ARC Ltd. Buying a print gives you the print, not the right to copy, reproduce or sell the artwork.
11. Our responsibility to you
If we break these terms we are responsible for loss or damage you suffer that is a foreseeable result of our breaking them. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breaking your legal rights in relation to the prints. We supply prints for domestic and private use; we are not responsible for business losses.
12. Complaints and law
If you have a problem, please contact us first and we will try to put it right. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.